Shipping & Handling

Delivery 

Timescales:

Glitter Cake Toppers    - ready to ship: 1 working day
Wooden Cake Toppers: - ready to ship: 1 working day
Wooden Cake Toppers with printing: - ready to ship 2 working days
3D Cake Toppers - ready to ship: 2-3 working days 
All other products: please see details at the product page

Delivery Ireland

 We are using a AnPost for all delivery's.  

Delivery Europe

Local collection - free of charge

There is option for free collection. Its by appointment only in Lucan - near Liffey Valley Shopping Centre. 

Customs, Duties, and Taxes

pgfactory.ie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

General Delivery Information:

Most parcels will require a signature or have a scan of delivery. Should you not be available to sign the parcel will be held at your local depot for a period of time (you should have a card to state where or can find this by tracking). At which point if you have not collected the item then it will be returned to me. Should this occur then the buyer is liable to pay for additional postage charges for their items to be sent again.

Once the item has been passed to AnPost or the courier the delivery is bound by their Terms and Conditions. Should an item be delayed or, in extremely rare cases, become missing in transit then I will launch an investigation into its whereabouts. This will be in line with their processes and I will provide updates when I receive them. The parcel will either be found and delivered or deemed lost in which case a replacement will be made and sent out at the earliest available opportunity or refunded if appropriate. 

Your item will be dispatched in perfect condition and should your order arrive having been damaged in transit then please contact us within 48 hours of receipt with details and clear images of the damage, including the packaging. This is necessary for a claim to be made to the relevant third party. This will then be claimed in line with the carriers Terms and Conditions. Again you will be updated and will receive a replacement once the claim has been approved. 

The shipping providers and services are reviewed on a regular basis to ensure the best and most reliable service is provided to make your transaction a quality experience. Where needs are not being met the service will be changed. The price charged is based on the set charge from the provider and packaging costs incurred.

Risk:

Once your items have been received and checked the risk is transferred to the customer. Should you decide to send items on then it is the responsibility of the customer to ensure adequate packaging and a suitable service is chosen. If a customer chooses to pass their goods to a third party then the third party become liable for any damage that is incurred in line with their Terms and Conditions and the customer must then take this up with their chosen provider.