FAQ - frequently asked questions

Ordering

1. Is it safe to order online?
With a little bit of investigation to ensure that the retailer you are using is legit and has a real trading record then absolutely. 

2. Are the Payment options safe to use?
With modern security technology and the charge back options available with both GooglePay and PayPal they are 100% safe if dealing with trustworthy online sites. 

3. Do PGFactory.ie store my credit card details?
No, with PayPal, GooglePay we don't actually receive them as the payments are made off-site on the payment providers servers not on our servers. 

4. I didn't receive a confirmation email?
Please check that the email address you entered was correct and also check your spam folder on your email client. If you are still concerned please call us and we'll confirm your email address and send the email again.

Delivery / Collection

1. How quick you deliver my order?
Most of our items are made to order. It means we need from 1-5 working days to complete the item and then is ready for dispatching / collection. We use AnPost.ie to ship our products, their time frame for delivery is 2-3 working days in Ireland. 

2. How can I collect my order?
Soon your order its ready for collection we will contact you and we choose together day/time and spot for collection. Collection points are: Lucan/Clondalkin/Tallaght only. 

2. Hurray, free delivery - South Dublin Area only?
We have in our offer free delivery for all items in our shop. This one is valid only in South Dublin area - when you made your order just make sure you type in your EIRCODE.

Engraving, cutting, desing service

1. How your desing service work?
For example, you have some idea for gift, cake toper, etc. but its not in our shop. You can contact us  and we will make plan together, send you a project and then final product.