Returns & Refunds
- For personalised product we can't accept the returns. If the personalised item will be delivered broken or defective we will post another one. Contact us for more information.
- We understand that our products are not for everyone, so we do offer a full refund policy within 7 days of your order's arrival (not included above)! For items that are defective or broken, we offer an immediate refund upon receiving clear photos of the damaged items. For exchanges and returns, please have your item sent back in its original packaging and condition to us. You can check this at the time of delivery and don't accept it.
Shipping Addresses and Information
- We ship our items using the exact address/information that is provided to us at the time of checkout and cannot make any changes during the transit once items have been shipped out. Please make sure that you have the full and correct information and provide us with as much detail as possible (phone number, email address, etc) to ensure timely and safe delivery.
- At this time, any order that does not get successfully delivered will be the responsibility of the customer.
- We cannot accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
- You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item worth over 50 euros, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it arrives damaged.