Shipping & Handling

Delivery 

Timescales:

General timescales are 1-5 working days to create goods and then shipping – if you have a deadline please get in touch BEFORE ordering.

Please add the making time to the shipping timescales to estimate your product delivery date. Items requiring a longer making time will note on the listing.

Delivery Ireland

 We are using a AnPost for all delivery's.  

Domestic Shipping

Estimated delivery time

Shipment cost

An Post Standard (no tracking)

An Post Registered (tracking number provided)

1-3 business days

Weight-based

 

Delivery Europe

Europe Shipping

Estimated delivery time

Shipment cost

An Post Standard (no tracking)

An Post Registered (tracking number provided)

5-7 business days

Weight-based

Worldwide Shipping

Estimated delivery time

Shipment cost

An Post Standard (no tracking)

An Post Registered (tracking number provided)

8-14 business days

Weight-based

 

Local Delivery - free of charge 

We are offer free delivery in South Dublin area. This offer is based on your EIRCODE - please make sure you provide right one. 

 

Local collection - free of charge

Like above - there is option for free collection. Its by appointment only in Lucan - near Liffey Valley Shopping Centre. 

 

Customs, Duties, and Taxes

pgfactory.ie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

General Delivery Information:

Most parcels will require a signature or have a scan of delivery. Should you not be available to sign the parcel will be held at your local depot for a period of time (you should have a card to state where or can find this by tracking). At which point if you have not collected the item then it will be returned to me. Should this occur then the buyer is liable to pay for additional postage charges for their items to be sent again.

Once the item has been passed to AnPost or the courier the delivery is bound by their Terms and Conditions. Should an item be delayed or, in extremely rare cases, become missing in transit then I will launch an investigation into its whereabouts. This will be in line with their processes and I will provide updates when I receive them. The parcel will either be found and delivered or deemed lost in which case a replacement will be made and sent out at the earliest available opportunity or refunded if appropriate. 

Your item will be dispatched in perfect condition and should your order arrive having been damaged in transit then please contact us within 48 hours of receipt with details and clear images of the damage, including the packaging. This is necessary for a claim to be made to the relevant third party. This will then be claimed in line with the carriers Terms and Conditions. Again you will be updated and will receive a replacement once the claim has been approved. 

The shipping providers and services are reviewed on a regular basis to ensure the best and most reliable service is provided to make your transaction a quality experience. Where needs are not being met the service will be changed. The price charged is based on the set charge from the provider and packaging costs incurred.

Risk:

Once your items have been received and checked the risk is transferred to the customer. Should you decide to send items on then it is the responsibility of the customer to ensure adequate packaging and a suitable service is chosen. If a customer chooses to pass their goods to a third party then the third party become liable for any damage that is incurred in line with their Terms and Conditions and the customer must then take this up with their chosen provider.